Dear all CC members!
We recently asked you to complete a mini survey regarding the delivery of your boxes, as we need to make some changes and wanted your opinions before we do anything. A huge mega THANK YOU to everyone that took the time to respond – the answers you gave were very insightful.
As a result of your answers, we will be sticking with Royal Mail for the foreseeable future, at the same cost. There are still some required changes regarding how we process things, but you shouldn’t notice too much of a difference.
Your answers were anonymous (if you entered your email it wasn’t associated to your answers) so we are unable to feedback to anyone directly. If you have a concern or question that isn’t addressed below, please do get in touch directly.
Q1 How best describes your experience with receiving our boxes? This isn’t about how long it takes boxes to arrive each month – more about the quality and service to your door.
It’s great to hear that a huge 70% of you said that your experience has been flawless, and that any problems have been very minimal and infrequent.
Q2 What do you think of the current price you pay for P&P? This is £2.95 and covers both the price of shipping, and the packaging of items and the box itself.
Again, great to see that over 90% of you are happy with the current cost. For those that were unhappy, we would like to stress that we don’t make any profit on our p&p charges. It’s not cheap to post parcels unfortunately.
Q3 We are looking at a postage option which would track your boxes. You would receive a text message when the parcel is due, but if you missed your delivery you could pop online and schedule a redelivery to the same or different address, or to collect from a depot. Would this be of interest? It would cost around the £4.50 mark.
Wow – over 95% of you voted that you wouldn’t be willing to pay a higher cost, even for a trackable service. We will listen to this and keep the current system without tracking. We might introduce it as an option in the future, but a standard service will always be available.
Q4 Do you have any other comments regards delivery of your Crafty Creatives box?
Many of you took extra time to elaborate on various points, and we wanted to feed back to you with some of our own answers, please see below:
You said: “Always well packaged but in this economic environment most people are looking to reduce costs therefore is there an option to have cheaper packaging. I already have craft storage therefore once the box arrives I empty it and the box ends up in the bin. Could there be an option to not use a box??”
We say: “We really try to keep packaging to a minimum, whilst giving you a great “unboxing” experience! The box is very basic and keeps items protected in the mail. Our boxes are made in the UK and are fully/part-made from recycled materials, and are degradable. We recommend that you recycle your boxes if you no longer need them.”
You said: “I would probably be forced to cancel my subscription if a courier were the only option”
We say: “Many of you indicated that you would cancel if this was the only option. Therefore if we do go down this route, it will definitely be an OPTION and not the only choice.”
You said: “I would like it if you could use a wider, flatter box so it would go through the letterbox. I always have to collect it at the depot at the moment.”
We say: “A few people have asked about this. Don’t we wish people had bigger letterboxes! It’s certainly something we will look into, but a thinner box would certainly restrict the size of things we could give you, which isn’t ideal.”
You said: “It would be nice to just receive a dispatch email. I’ve only ever had one, would make it easier to know when it’ll arrive.”
We say: “This is something that we’re very aware of, and we’re sorry we haven’t done this more often! We shall try harder!”
You said: “I always look forward to my CC Box. I enjoy them very much. Please don’t change them too much.”
We say: “Don’t worry! We don’t plan on any major changes to the boxes themselves. The delivery changes are due to our business growing and we need to make things more efficient to handle at our end.”
You said: “My box often arrives with at least one corner completely crushed, I am concerned than at some point if paint or glue is inside it will get damaged and leak all over the other items.”
We say: “This is concerning – but it certainly seems to be an isolated case. Could you contact us please, and we can contact Royal Mail about delivery to your particular post code. If anything does get broken or leaks, contact us asap.”
Your said: “The option to have a different delivery address like every other web service would be VERY helpful.”
We said: “We do offer this service, but unfortunately our back-end system doesn’t allow for entering an alternate delivery address. Please email us to request!”
You said: “Please stop posting spoilers so early!”
We say: “We take great care not to post any spoilers until the Saturday afternoon of the week of dispatch, so that everyone has the best chance of receiving their box by then. Sometimes members can post spoliers, but we can’t stop that I’m afraid.”
You said: “I love the box’s but I’ve seen many people get little welcome to crafty creative extras in their first box they order I’m on my 3rd and so far nothing it seemed like a lovely touch but why do it for one and not another?”
We say: “This comment worries us a great deal! No first boxes have ever contained a little extra – all boxes have contained the same. I’m not sure where you saw this, but please be assured it is not the case. If you believe something has been missing from your box (i.e. not listed on the art card), please get in touch!
You said: “There maybe should be the option to state you would be happy for it to be left in a secure place e.g. greenhouse in the back garden or with neighbours.”
We say: “This would be a great addition, and is something we are looking into.”
You said: “The price is fair at the moment and royal mail process for delivering and picking up from depots is the most straight forward for the customer. Please don’t change!!!”
We say: “Unfortunately, if we don’t change, we can’t continue to grow and expand! But hopefully we can change in such a way that keeps our members happy, so we wanted to ask for your opinions first.”
You said: “If only they could be weekly! I hate waiting for my new box!”
We say: “Haha!! I don’t think we’d have any hair left if the process of packing and posting was weekly!”
You said: “Each box I have recieved (I have only recieved two) has been squashed/creased. This is usually at the back of the box where there is no additional structure to hold its place. I understand we are buying the contents and not the box but this could damage the items inside.”
We say: “This is a concern, but thankfully only reported by a minority of people. We will be looking into a stronger box for the future. Please get in touch and we can ask Royal Mail about delivery to your postcode.”
You said: “Keep the pink delivery bags!”
We say: “This has been a surprising comment left by many! We’re so pleased you love the pink bags and we will strive to keep them for as long as we can!”
Thanks again – look out for more surveys in the future that will help shape the future of Crafty Creatives! The winner of the free August box, CCbox14, will be announced soon…
Not a member yet? Sign up today to get a box full of craft goodies every month! www.craftycreatives.com